Format: Hybrid (Online + Practical Workshops)
Level: Culinary Professionals, Hotel & Restaurant Managers, Food & Beverage Directors, R&D Chefs
Duration: 6 months | 24 weeks | ~160 hours
Weekly Load: 4–6 hours
Certification: Certified Hospitality Management Specialist (CHMS)
By the end of this program, participants will be able to:
Understand core principles of hospitality operations and management
Implement effective front-of-house and back-of-house management strategies
Optimize guest experiences, service quality, and customer satisfaction
Apply financial management, budgeting, and cost control in hospitality settings
Integrate sustainability, wellness, and innovation into hospitality services
Lead teams and manage human resources in culinary and hospitality environments
Document operational standards, workflows, and service protocols (WRID method)
| # | Module | Duration | Key Topics |
|---|---|---|---|
| 1 | Fundamentals of Hospitality Management | 2 weeks | Overview of hospitality industry, operations, service models |
| 2 | Service Excellence & Guest Experience | 4 weeks | Customer service, communication, complaint management, cultural sensitivity |
| 3 | Financial & Operational Management | 3 weeks | Budgeting, cost control, pricing strategies, revenue management |
| 4 | Food & Beverage Operations | 4 weeks | Kitchen management, front-of-house coordination, menu engineering |
| 5 | Human Resources & Leadership | 3 weeks | Team leadership, staff training, recruitment, motivation |
| 6 | Sustainability & Wellness in Hospitality | 3 weeks | Eco-friendly operations, wellness programs, energy & waste management |
| 7 | Innovation & Technology Integration | 2 weeks | Digital tools, smart hospitality solutions, automation, AI-assisted operations |
| 8 | Applied Lab & Capstone Project | 3 weeks | Operational audit, guest experience simulation, service improvement plan presentation |
Front-of-house service simulations
Kitchen workflow optimization exercises
Guest experience role-play & feedback collection
Costing and financial scenario analysis
Sustainability & eco-friendly operations workshops
Team leadership and HR management simulations
| Component | Weight |
|---|---|
| Weekly practical assignments & operational exercises | 20% |
| Mid-term hospitality management quiz | 20% |
| Applied Lab: 3 service & operational improvement projects | 30% |
| Final Project: Operational audit + guest experience improvement plan | 30% |
Capstone Deliverables:
Operational audit reports (WRID format)
Workflow standardization & service protocol sheets
Guest experience enhancement plan
Staff performance & feedback documentation
Hospitality management software & apps
Budgeting & cost control tools
Digital portfolio & documentation templates (WRID format)
Simulation kits for front-of-house & kitchen operations
Survey & guest feedback collection tools
Hotel & Restaurant Manager
Food & Beverage Director
Guest Experience Manager
Culinary Operations Consultant
Sustainability & Wellness Coordinator in Hospitality
| Plan | Access | Price |
|---|---|---|
| Self-study | LMS modules + PDFs + quizzes | $420 |
| Guided | Live workshops + peer review + feedback | $1,200 |
| Premium | 1-on-1 mentorship + lab & capstone support | $3,000 |
Prices adjustable for UAE/EU/Asia regions
Operational audit & workflow templates
Service excellence & guest experience guides
Sustainability & wellness implementation templates
Access to international hospitality & management community
Capstone operational improvement event guide
“Hospitality Excellence Simulation” — 5 Key Experiences
Guest check-in & personalized welcome scenario
Fine dining front-of-house service simulation
Kitchen-to-table workflow optimization exercise
Sustainability & wellness integration case study
Operational audit presentation & improvement plan
Title: Hospitality Management Essentials
Duration: 8 weeks | ~36 hours
Delivery: Online + optional hybrid lab
| Mode | Price |
|---|---|
| Online Guided | $330 |
| Hybrid (1-day lab) | $700 |
| Premium | $1,400 |
Modules:
Basics of hospitality operations
Guest experience & service excellence
Intro to financial management & budgeting
Quick workflow optimization exercises
Mini capstone project: 1–2 simulated hospitality scenarios
Badge: Hospitality Management Micro-Specialist
Operational lab workbook
Workflow & service protocol sheets
Guest experience & satisfaction evaluation reports
Digital portfolio
Capstone hospitality simulation documentation
