PROFESSIONAL CERTIFICATE PROGRAM

Core Learning: 180 hours
Practical Labs / Projects: 90 hours
Mentorship / 1:1 Guidance: 30 hours
Total: 300 hours

Delivery Format

• Online (Self-Paced)

• Hybrid (Online + Optional Workshops)

• On-Campus (via Partner Institutions)

■ Overview

This advanced 3-month certificate teaches how modern restaurants use data to design exceptional guest experiences, optimize operations, and strengthen brand identity.
Participants learn how to transform raw data—customer behavior, sales patterns, menu performance, operational workflows—into actionable decisions that drive profitability and guest satisfaction.

Through practical models, KPI systems, simulations, and global case studies, students will master the foundations of smart restaurant management powered by data analytics and intelligent tools.

The program prepares restaurant leaders, managers, and innovators to build data-driven environments that improve efficiency, consistency, and the overall dining journey.

■ Level

Professional Certificate (Intermediate–Advanced Content)

■ Modules

Module 1 — Data-Driven Restaurant Management

• Fundamentals of data-centric decision-making

• Understanding operational data streams

• Menu engineering through analytics

• Identifying key performance levers

Module 2 — KPI Systems & Performance Measurement

• Designing KPIs for restaurant operations

• Guest satisfaction metrics

• Revenue, cost, and efficiency indicators

• Benchmarking & performance dashboards

Module 3 — Customer Experience Analysis & Engagement Improvement

• Mapping the customer journey with data

• Behavior and sentiment analysis

• Personalization strategies

• Tools for improving guest engagement

Module 4 — Smart Restaurant Management Tools

• Intelligent POS and CRM systems

• Automation in service and kitchen workflows

• AI-driven forecasting and scheduling

• Integrating digital platforms into daily operations

Module 5 — Practical Lab: Restaurant Management Simulation

• Running a simulated restaurant using live data inputs

• Diagnosing operational bottlenecks

• Creating optimization strategies

• Presenting performance improvement reports

Module 6 — Global Case Studies: Smart Restaurant Success Stories

• Leading brands using data-driven systems

• Analysis of operational models and growth outcomes

• Technology adoption and scalability

• Lessons from international leaders

■ Learning Outcomes

Graduates will be able to:

✔ Build and evaluate smart supply chain systems
✔ Apply blockchain technologies to enhance transparency
✔ Conduct risk and food safety assessments
✔ Use data analytics for optimization and forecasting
✔ Design IoT-enabled tracking and monitoring systems
✔ Understand global best practices in digital food logistics

■ Who Should Enroll

• Supply chain managers

• Food technologists & quality assurance experts

• Restaurant groups and cloud kitchen operators

• Food safety officers

• Tech-driven culinary entrepreneurs

• Sustainability and procurement teams

• Hospitality consultants & operations leaders

■ Pricing (3-Month Certificate Program)

• Standard Online (Self-Paced): 2,200 USD

• Guided Program (Instructor-Led): 4,800 USD

• Premium Mentorship (1:1 Expert Guidance): 7,600 USD

■ Regional Pricing Table