Term 1 – 24 Weeks
(16 Weeks Advanced Training + 8 Weeks Internship)

Format: 100% Online + Optional Hands-On Workshops

Certification: Diploma in Hospitality Management

🔹 Program Overview

This diploma provides a comprehensive foundation in hospitality operations, guest experience, and service excellence.
Participants will learn the scientific principles behind luxury guest service, event management, and operational workflow, combining theoretical knowledge with practical experience.
Interactive online modules and an 8-week guided internship equip students with skills to manage hotels, resorts, or restaurants professionally.

🔹 Key Features

• Foundations of hospitality science and guest service

• Food & beverage operations and cost control

• Front office, housekeeping, and facilities management

• Event planning, banquets, and experiential hospitality

• Leadership, team management, and HR principles

• Internship in professional hospitality settings or virtual labs

• Internationally recognized diploma certification

Program Structure – 24 Weeks (Skill Chart)

Detailed Curriculum (Module by Module)

Module 1
– Foundations of Hospitality & Guest Service

• Duration: 2 weeks

• Topics Covered:

  • History and evolution of hospitality industry

  • Principles of guest experience and service excellence

  • Types of hospitality establishments: hotels, resorts, restaurants

  • Customer satisfaction, retention, and loyalty programs

• Practical Exercises:

  • Guest service role-play and simulations

  • Observation of service standards in virtual labs

• Project: Service excellence assessment report

Module 2
– Food & Beverage Operations

• Duration: 2 weeks

• Topics Covered:

  • F&B department structure and workflow

  • Menu planning, inventory, and procurement

  • Cost control, portioning, waste management

  • Introduction to beverage service and pairing

• Practical Exercises:

  • Design sample menus with costing

  • Simulate F&B service operations

• Project: F&B mini-project with workflow diagrams

Module 3
– Front Office & Guest Relations

• Duration: 2 weeks

• Topics Covered:

  • Check-in/out, reservations, guest requests

  • Handling complaints professionally

  • Communication skills and cultural awareness

  • PMS and CRM systems introduction

• Practical Exercises:

  • Role-play guest interaction scenarios

  • Practice using mock PMS tools

• Project: Guest interaction case study

Module 4
– Housekeeping & Facilities Management

• Duration: 2 weeks

• Topics Covered:

  • Housekeeping operations and standards

  • Room preparation, safety, and hygiene

  • Maintenance and facilities management

  • Sustainable practices and eco-friendly solutions

• Practical Exercises:

  • Room inspection simulations

  • Plan housekeeping schedules

• Project: Housekeeping checklist and workflow report

Module 5
– Hospitality Marketing & Branding

• Duration: 2 weeks

• Topics Covered:

  • Brand positioning and digital marketing

  • Social media strategies and online reputation

  • Customer segmentation and loyalty programs

  • Event marketing fundamentals

• Practical Exercises:

  • Create branding concepts for boutique hotels

  • Develop digital marketing content plans

• Project: Marketing campaign portfolio

Module 6
– Event Planning & Banquet Management

• Duration: 2 weeks

• Topics Covered:

  • Planning weddings, corporate events, banquets

  • Budgeting, logistics, staffing

  • Menu planning for large events

  • Vendor coordination and contracts

• Practical Exercises:

  • Draft full event plans

  • Simulate banquet setup and service flow

• Project: Event portfolio

Module 7
– Leadership & Team Management

• Duration: 2 weeks

• Topics Covered:

  • Leadership principles in hospitality

  • Staff motivation, conflict resolution

  • Performance evaluation and team productivity

  • Scheduling and delegation strategies

• Practical Exercises:

  • Leadership role-play

  • Staffing plans and task delegation

• Project: Leadership case study

Module 8
– Internship & Applied Practice

• Duration: 8 weeks

• Topics Covered:

  • Placement in professional hospitality environment

  • Integration of all learned skills

  • Mentor-guided weekly assessments

• Practical Exercises:

  • Hands-on F&B, front office, event tasks

  • Implement strategic service and operations initiatives

• Project: Professional portfolio including applied projects and mentor evaluations

Assessment Structure

Career Outcomes

• Hotel / Resort Operations Manager

• Guest Experience Specialist

• Event & Banquet Manager

• Hospitality Consultant

• Hospitality Trainer / Instructor

Tuition & Pricing Table (Diploma – 24 Weeks)

International Pricing